Challenge the Ongoing Economic Crisis: Migrating into Industry 4.0 Advanced Digital Technologies.
Instructor
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Sanjay NadkarniDirector of Innovation & ResearchDr. Sanjay Nadkarni is currently the Chief Innovation & Strategy Officer at Arabian Falcon Holding in the UAE. Prior to taking on this role, from 2009 to 2022, he was Director of Innovation & Research and Associate Professor at the Emirates Academy of Hospitality Management , a strategic business unit of Jumeirah Group/Dubai Holding.
Sanjay’s domain interests are in the convergence space of digital innovation and sustainability in the services sector. His portfolio comprises academic and applied research, advisory and consultancy assignments for corporate, government and multilateral agencies. His pedagogic practice includes visiting professorships at premier academic institutions in Asia and Europe. He is also a verified Dubai Futures Research Contributor and a Non-resident Fellow of Trends Research & AdvisoryThink Tank. The recognition of his work is reflected in the awards and citations of merit he has received.
Sanjay’s focus is on developing and co-creating applied research and strategy frameworks that have tangible impact on industry and society. He is passionate about using innovation frameworks for leveraging Industry 4.0 and democratizing AI and data science to benefit small & micro-businesses and enjoys mentoring in digital and social entrepreneurship.
As the implications and repercussions of the COVID-19 crisis are far from certain, companies need to address their lives and livelihoods. Cyprus’ economy is dominated by micro small and medium businesses (MSMBs) many of which are engaged in the hospitality and travel related services activities. The overall competitiveness and wellbeing of this crucial sector which has been strongly impacted by the recent pandemic and the current Ukrainian war. As “the new normal in the service industries is not yet clear”, Industry 4.0 platforms and advanced technologies can play a critical role that will disrupt and reengineer new business activities and methodologies resulting to innovative products and services.
The primary target segments for this seminar are the private sector owners, managers and supervisory staff of small & medium and large businesses in the services sector, in particular, hospitality and tourism including the sub-verticals comprising of bars, cafés, car rentals, event organisers, hotels, holiday rentals, tour operators and travel agents.
The objectives of the seminar are:
•Recognize the need to use Industry 4.0 platforms.
• Identify the suite of platforms best suited for online business.
• Analyze the resource implications and financial impact of deploying these platforms.
• Revise existing standard operating procedures in line with the adopted platforms.
• Use evaluation templates for assessing best-fit technologies.
• Operate cloud-based platforms for capturing and analyzing guest sentiment data with live dashboards.
• Chart real-time asset sanitizing protocols with agile cloud-based PMS tools.
• Adopt the right attitudes about the importance of Industry 4.0 tools.
• Advocate a design thinking and futures thinking culture among internal stakeholders of the business.
• Recommend the right culture in the organization that will build and support confidence to selfmanage critical digital assets, independent of third-party agents.
Recent Program Participants
Hourly Schedule
Day 1
- 07:45 - 09:45
- IoT Hotel of Things
- IoT Hotel of Things Demo 1
• Voice assistants for hotels
• No touch interface with sensors
• Role of AI
IoT- Hotel of Things Demo 2
• Hotel of Things
• Sensor integration for touchless protocols
- 09:45 - 10:00
- Coffee Break
- 10:00 - 12:30
- Practical Implications of the Use of IoT and Big Data in Hospitality
- • Technology infrastructure
• Business models, security and standardization
• Synthesizing IoT applications in hospitality
• Big Data and hospitality converge
• Covid Protocols Guest Feedback and Satisfaction (demo)
• Touchless feedback
• Social media sentiment
• Real time survey analytics
- 12:30 - 13:30
- Lunch Break
- 13:30 - 14:30
- Activity
- Identify use cases for smart voice assistants specific to your business. Justify the use cases from the perspective of GDPR compliance.
- 14:30 - 14:45
- Coffee Break
- 14:45 - 16:15
- Tech Innovations for Food & Beverage Industry
- • Robo chefs and servers
• Blockchain for food safety
• End-to-end process automation
Day 2
- 07:45 - 09:45
- Seminar overview
- • Digitizing at speed and scale!
• Digital strategy in a time of crisis.
• The digital agenda for recovery.
- 09:45 - 10:00
- Coffee Break
- 10:00 - 12:30
- Case Study 1: Feasibilities of Industry 4.0 for the Hospitality Sector with the Lens of Management Practice.
- Show how to:
• Improve business interaction
• Achieve the speed and agility that cloud platforms offer
• Define and optimize customer journeys
• Appoint knowledgeable decision makers as product owners for each business capability.
- 12:30 - 13:30
- Lunch Break
- 13:30 - 14:30
- The Hotel Tech Stack
- • Tech touchpoints
• PMS and PoS
• Agile Solutions and innovation opportunities
- 14:30 - 14:45
- Coffee Break
- 14:45 - 16:15
- Agile PMS Demo in Post Covid Context
- • Mobile first PMS
• Securing hygiene protocols efficiently with PMS
Terms and Conditions
The above seminar is fully subsidized by HRDA on the condition that the following criteria is stringently adhered to:
1. Cameras and microphones must be open for the duration of the seminar.
2. Participation for the whole seminar must exceed 75%.
3. 1 device per person must be used.
4. You must ensure you check in punctually at the beginning of the seminar and check out at the end of each day.
5. You are obligated to participate in the follow up onsite 4 Hour visit and you must ensure you check in and check out promptly.
In the event the criteria is not fulfilled satisfactorily and you are rejected by HRDA, please note that you as an individual or your company will be liable to pay the participation fee of €1800.
Finally, please see our cancellation policy:
– Cancellations can be accepted up to 5 working days prior to the seminar without penalties. For any cancellations received after the deadline (or no-shows), the individual or company will be invoiced the full amount per participant.
– Substitutions can be accepted up to 2 working days prior to the seminar without penalties.