Challenge the Ongoing Economic Crisis: Migrating into Industry 4.0 Advanced Digital Technologies.
Instructor
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Sanjay NadkarniDirector of Innovation & ResearchDr. Sanjay Nadkarni is a Director of Research in Emirates Academy of Hospitality Management in Dubai. He holds a Master of Science in Management, M.Sc. in Physics and Mathematics and a Ph.D. He was employed as a Programme Coordinator & Assistant Professor in Faculty of International Tourism of Macao University of Science and Technology from 2005 to 2009 and also as a consultant in Asian Development Bank in China. Furthermore he used to be a Researcher in School of Travel Industry Management in University of Hawaii in Kyrgyz Republic, in School of Development in University of Central Asia/Aga Khan Development Network in China, a director of research in Institute For Tourism Studies in Russia and a Lecturer in Information Systems in Institute For Tourism Studies (IFT) in India. Deputy Manager and Project Coordinator was at the first years of his career.
As the implications and repercussions of the COVID-19 crisis are far from certain, companies need to address their lives and livelihoods. Cyprus’ economy is dominated by micro small and medium businesses (MSMBs) many of which are engaged in the hospitality and travel related services activities. The overall competitiveness and wellbeing of this crucial sector which has been strongly impacted by the recent pandemic and the current Ukrainian war. As “the new normal in the service industries is not yet clear”, Industry 4.0 platforms and advanced technologies can play a critical role that will disrupt and reengineer new business activities and methodologies resulting to innovative products and services.
The primary target segments for this seminar are the private sector owners, managers and supervisory staff of small & medium and large businesses in the services sector, in particular, hospitality and tourism including the sub-verticals comprising of bars, cafés, car rentals, event organisers, hotels, holiday rentals, tour operators and travel agents.
The objectives of the seminar are:
•Recognize the need to use Industry 4.0 platforms.
• Identify the suite of platforms best suited for online business.
• Analyze the resource implications and financial impact of deploying these platforms.
• Revise existing standard operating procedures in line with the adopted platforms.
• Use evaluation templates for assessing best-fit technologies.
• Operate cloud-based platforms for capturing and analyzing guest sentiment data with live dashboards.
• Chart real-time asset sanitizing protocols with agile cloud-based PMS tools.
• Adopt the right attitudes about the importance of Industry 4.0 tools.
• Advocate a design thinking and futures thinking culture among internal stakeholders of the business.
• Recommend the right culture in the organization that will build and support confidence to selfmanage critical digital assets, independent of third-party agents.
Recent Program Participants
Hourly Schedule
Day 1
- 07:45 - 09:45
- IoT Hotel of Things
- IoT Hotel of Things Demo 1
• Voice assistants for hotels
• No touch interface with sensors
• Role of AI
IoT- Hotel of Things Demo 2
• Hotel of Things
• Sensor integration for touchless protocols
- 09:45 - 10:00
- Coffee Break
- 10:00 - 12:30
- Practical Implications of the Use of IoT and Big Data in Hospitality
- • Technology infrastructure
• Business models, security and standardization
• Synthesizing IoT applications in hospitality
• Big Data and hospitality converge
• Covid Protocols Guest Feedback and Satisfaction (demo)
• Touchless feedback
• Social media sentiment
• Real time survey analytics
- 12:30 - 13:30
- Lunch Break
- 13:30 - 14:30
- Activity
- Identify use cases for smart voice assistants specific to your business. Justify the use cases from the perspective of GDPR compliance.
- 14:30 - 14:45
- Coffee Break
- 14:45 - 16:15
- Tech Innovations for Food & Beverage Industry
- • Robo chefs and servers
• Blockchain for food safety
• End-to-end process automation
Day 2
- 07:45 - 09:45
- Seminar overview
- • Digitizing at speed and scale!
• Digital strategy in a time of crisis.
• The digital agenda for recovery.
- 09:45 - 10:00
- Coffee Break
- 10:00 - 12:30
- Case Study 1: Feasibilities of Industry 4.0 for the Hospitality Sector with the Lens of Management Practice.
- Show how to:
• Improve business interaction
• Achieve the speed and agility that cloud platforms offer
• Define and optimize customer journeys
• Appoint knowledgeable decision makers as product owners for each business capability.
- 12:30 - 13:30
- Lunch Break
- 13:30 - 14:30
- The Hotel Tech Stack
- • Tech touchpoints
• PMS and PoS
• Agile Solutions and innovation opportunities
- 14:30 - 14:45
- Coffee Break
- 14:45 - 16:15
- Agile PMS Demo in Post Covid Context
- • Mobile first PMS
• Securing hygiene protocols efficiently with PMS
SUBSIDY, ATTENDANCE, AND CANCELLATION POLICY
HRDA Subsidy and Seminar Attendance
- A company’s participant is eligible for a subsidy when their Social Insurance and Industrial Training contributions have been settled in full by the time of registration/seminar. In case of ineligibility/disqualification, the company will be invoiced the full amount per participant.
- A company’s participant is eligible for a subsidy if he/she completes an obligatory attendance of 75% during seminar and 100% on the company visit. In case of failure to complete the attendance, the company will be invoiced the full amount, per participant.
Cancellation and Substitution Policy
- Cancellations can be accepted up to 5 working days prior to the seminar without penalties. For any cancellations received after the deadline (or no-shows), the company will be invoiced the full amount per participant.
- Substitutions can be accepted any time prior to the seminar without penalties.
- Τhroughout the seminar participants must have their camera and microphone open, for better communication and as defined by the specifications of HRDA otherwise participants will not be approved by HRDA.