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Hourly Schedule

Day 1

07:45 - 09:15
Introductions and outline of the learning objectives
- Facts and Figures about Change: Reasons of Failure
- Attitudes to change
- The Process of Change
- The Change Manager’s Toolkit Key Lessons
09:15 - 09:30
Coffee Break
09:30 - 12:00
Change Management Simulation (business game): team exercise.
A state-of-the-art computer simulation (a.k.a. business game), already used in top business schools and corporate leadership development programs around the world.
12:00 - 13:00
Lunch Break
13:00 - 14:00
Presentation & Discussion of Team Results
- Lessons Learned (Do’s & Don’ts)
- Team Dynamics: • decision making under pressure; • sensitivity to disagreement, criticism, disengagement; • leadership & followership styles
14:00 - 15:30
Reflection on Organisational Change Dynamics (Action Learning)
Immunity to Change (Action Learning)
- Fear, Uncertainty, Doubt
- Good reasons to resist
- Immunity to Change: the hidden commitment to keep things as they are
- Understanding the migration process
15:30 - 15:45
Coffee Break
15:45 - 16:15
Insights and skills in the practice of innovation & change management
(Action Learning)
- The limiting force of own attitudes
- Discover of new mindsets Key Lessons: - The intensive interactive experiences
- The development of the necessary capacities

Day 2

07:45 - 09:15
Recapitulation of first day; Organisational Change Dynamics
- Formal vs Informal Structures, and how to leverage these Fair Process: Distributive vs Procedural Fairness (Action Learning)
- Understanding the Psychological Rollercoaster
09:15 - 09:30
Coffee Break
09:30 - 12:00
7 Building Blocks to effectively Managing Change
- Change Agents must use and apply the 7 building blocks as foundation for effective change: Vision, Communication, Competence-building, Empowerment, Tools, Plan of Action, Appreciation
12:00 - 13:00
Lunch Break
13:00 - 14:30
Developing innovative products, services
- Ensuring continuous business growth and success.
- Changes to the main features of existing products, services or methodologies
- Finding new uses for existing products, services or methodologies
14:30 - 14:45
Coffee Break
14:45 - 16:15
Change Management Simulation:
- Putting all Lessons Learned to the test Lessons Learned & Application to own working environments (Action Learning) • hotels & hospitality • estate agencies & property development companies