Post Covid New Normal: High Tech – No Touch in Hospitality
Sanjay NadkarniDirector of Innovation & Research
Dr. Sanjay Nadkarni is a Director of Research in Emirates Academy of Hospitality Management in Dubai. He holds a Master of Science in Management, M.Sc. in Physics and Mathematics and a Ph.D. He was employed as a Programme Coordinator & Assistant Professor in Faculty of International Tourism of Macao University of Science and Technology from 2005 to 2009 and also as a consultant in Asian Development Bank in China. Furthermore he used to be a Researcher in School of Travel Industry Management in University of Hawaii in Kyrgyz Republic, in School of Development in University of Central Asia/Aga Khan Development Network in China, a director of research in Institute For Tourism Studies in Russia and a Lecturer in Information Systems in Institute For Tourism Studies (IFT) in India. Deputy Manager and Project Coordinator was at the first years of his career.
The impact of Covid has been particularly acute for the hospitality and allied sectors such as restaurants and holiday rentals. As the new normal sets in, the adoption of digital platforms in facilitating recovery in these businesses is witnessing an accelerated growth. Cyprus’s economy is dominated by micro small and medium businesses (MSMBs) many of which are engaged in hospitality-related activities. The overall competitiveness and wellbeing of this sector which has been strongly impacted by Covid-19 is key to ensure sustainable socio-economic growth by way of generating tourism Euros and employment opportunities. The role of digital platforms and technologies hitherto focussed on guest convenience and business efficiency has now expanded to enabling guest safety and hygiene protocols for the businesses in the post-Covid era. High tech-No touch is the new mantra that will ensure long term viability of hospitality and restaurant businesses by instilling confidence in guests to make an informed choice without compromising health and safety. Putting it into perspective, digital disruption on the back on Industry 4.0 is an inherent change in how businesses are able to deliver value to their customers. In addition to leveraging the opportunities of a mix of innovative digital tools for staying ahead of the curve in a hyper-competitive and hyper-personalized environment, Industry 4.0 solutions such as Artificial Intelligence, Blockchain and Internet of Things will now become part of this mix for providing a non-negotiable layer of safety and hygiene in the post-Covid era. In practical terms, Cyprus’s hospitality and tourism-related businesses will need to embark on a familiarization drive with the eventual objective of adopting these technologies to ensure business continuity and thus continue to strengthen Cyprus’s service-driven economy.
- 7:15 - 7:45
- Arrival and registration
- 7:45 - 8:15
- Seminar overview and introduction
- 8:15 - 10:15
- Post Covid role of Industry 4.0 in hospitality & tourism
- 10:15 - 10:30
- 10:30 - 12:30
- Industry 4.0 Components
- 12:30 - 13:45
- Lunch Break
- 13:45 - 15:15
- The Hotel Tech Stack
- 15:15 - 15:30
- 15:30 - 16:30
- Agile PMS demo in post Covid Context
- 07:45 - 8:15
- Seminar recapitulations
- 08:15 - 10:15
- IoT- Hotel of Things Demo 1
- 10:15 -
- 10:30 - 12:30
- Covid Protocols Guest Feedback and Satisfaction (demo)
- 12:30 - 13:30
- Lunch Break
- 13:30 - 15:00
- IoT Hotel of Things Demo 2
- 15:00 - 15:15
- 15:15 - 16:15
- Tech Innovations for Food & Beverage Industry
SUBSIDY, ATTENDANCE, AND CANCELLATION POLICY
HRDA Subsidy and Seminar Attendance
- A company’s participant is eligible for a subsidy when their Social Insurance and Industrial Training contributions have been settled in full by the time of registration/seminar. In case of ineligibility/disqualification, the company will be invoiced the full amount per participant.
- A company’s participant is eligible for a subsidy if he/she completes an obligatory attendance of 75% or more (both during seminar and company visit). In case of failure to complete the attendance, the company will be invoiced the full amount, per participant.
Cancellation and Substitution Policy
- Cancellations can be accepted up to 5 working days prior to the seminar without penalties. For any cancellations received after the deadline (or no-shows), the company will be invoiced the full amount per participant.
- Substitutions can be accepted any time prior to the seminar without penalties.
- Τhroughout the seminar participants must have their camera and microphone open, for better communication and as defined by the specifications of HRDA otherwise participants will not be approved by HRDA.