Digipro Computer Consultants Ltd successfully organized this seminar on 26 - 28 of May 2015 at Aquamare hotel, Paphos with Mrs Chryso Christodoulou

Seminar Objectives

The objective of the two-day training was to help participants understand how to identify and implement innovative ideas to improve their customer servicing models so that their service delivery keeps customers satisfied while the firm makes a profit.

In order to achieve this objective, customer service delivery was evaluated from three different angles, the firm’s proposition, the customer journey and the cost to deliver. Below the key learning outcomes are identified:

  • Understand how to identify, analyze and prioritize customer segments
  • Learn how to recognize the critical success factors in delivering the customer promise and learn how to incorporate those in the customer service and measure the degree of delivery
  • Understand how customers view their interactions with the firm – what are their motivations and expectations at different stage of service delivery and learn how to identify and fill gaps of expected service vs. delivered service
  • Learn how to innovate by improving/creating value-add activities/features
  • Learn how to optimize value for the firm